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Understand the Rules Before You Start

These legal terms set out how rupia138 operates, what your account access means, and where our services are available under local law. Availability depends on your region and what local law permits — read this before opening an account.

Jurisdiction-dependent accessAccount eligibility conditionsData retention policyDANA, OVO, GoPay wallet termsContact rights included
rupia138 Understand the Rules Before You Start
LEGAL CONTACT PATHS

Reach Us About Policy Questions

Have a question about these terms, your account eligibility, or a payment record from DANA, OVO, or GoPay? Our support team handles legal and policy queries. Reach out through any of the channels below — include your account ID and wallet reference for faster handling.

Live Chat Open the chat icon from any page. For legal or account policy queries, state your account ID and the specific clause or issue you want clarified.
Email Support Write to our policy support address with your account details. We handle data requests, account eligibility questions, and wallet transaction disputes via email.
Account Help Centre Log in and visit Account Settings. The Help Centre lists policy documents, wallet verification steps for DANA, OVO, GoPay, and how to request account data.
HOW WE HANDLE POLICY

Data, Security, and Your Account Rights

Your account data and wallet history are handled with care. We keep only what is needed, protect it with SSL encryption in transit, and do not share personal data outside of what applicable law requires. You have the right to request what we hold and to ask for corrections.

Data Retention We retain account data for as long as required by law. Once that period ends and your account is closed, we delete or anonymise your records as required.
Cookie Policy Cookies help us remember your session and payment preferences. You can adjust cookie settings in your browser at any time without affecting your account access.
Account Security Login uses an OTP sent to your registered number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.
Your Correction Rights If your account details are incorrect — name, wallet ID, or contact number — submit a correction request via email or live chat with a valid ID for verification.

Common Legal and Policy Questions

These are the questions we get most often about account terms, data rights, and how our legal policy applies to your wallet and region. If your question is not here, contact support directly.

Yes. Access depends on what local law allows in your specific region. We do not confirm blanket eligibility — check your local regulations before opening an account.

We retain transaction references tied to your account for the period required by applicable financial law. We do not store your full wallet credentials or PIN.

Yes. Send a data request to our support email with your account ID and a valid ID document. We will respond within the timeframe required by applicable law.

We retain a minimum record as required by law, then delete or anonymise it. You can request confirmation of deletion after the mandatory retention period ends.

Contact support via live chat or email. Include a valid government-issued ID and your registered wallet number — DANA, OVO, or GoPay — and we will process the correction.

Material changes are posted on this page with a clear notice. We aim to notify you via your registered contact before any change takes effect on your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.