Reference

How rupia138 Handles Your Personal Data

This page explains what data we collect when you open an account or use your DANA, OVO, or GoPay wallet on rupia138, and how we keep it secure. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectedWallet details kept privateDANA, OVO, GoPay coveredYour rights clearly explained
rupia138 How rupia138 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to review, update, or remove data we hold on your account — including wallet details linked to DANA, OVO, or GoPay — our support team handles these requests directly. Reach us through live chat in the lobby, or use the email channel listed below. We aim to respond to all data-related requests within a reasonable timeframe, subject to identity verification steps.

Live Chat Open the lobby on any device and tap the chat icon. Our team handles account and data queries, including wallet-linked detail updates for DANA, OVO, and GoPay.
Email Support Send your privacy request to our support address found in the account help section. Include your registered account name so we can verify and act on your request.
Account Help Section Log into your account and navigate to the help section for self-service options, including reviewing the data categories tied to your wallet and session history.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a combination of technical and operational measures to protect your account data. Connections to rupia138 run over SSL encryption, which means data exchanged between your device and our servers — including wallet confirmation steps for DANA, OVO, or GoPay — travels in an encrypted channel. We use cookies to maintain your session, remember your language preference, and detect login anomalies. You can manage non-essential cookies through your browser settings. Players in Yogyakarta and across Indonesia access the same privacy protections regardless of device.

SSL Encryption

All data between your device and our platform travels over SSL. This includes wallet actions via DANA, OVO, and GoPay, keeping your payment details out of reach of third parties.

Cookie Control

We use session cookies to keep you logged in and functional cookies to remember your settings. Non-essential cookies can be switched off in your browser without affecting core account access.

Data Retention Policy

We keep your account data only as long as your account is active or as required by applicable law. Once your account is closed, personal data is removed or anonymised within a defined period.

Access Verification

Before we share, edit, or delete any account data, we verify your identity through your registered contact detail or an OTP step — the same flow used when you update your GoPay wallet link.

Frequently Asked Privacy Questions

These are the questions we hear most often about how rupia138 handles your personal data, wallet details, and account rights. If your question is not covered here, our live chat team can help directly.

We collect your registration details — name, contact information, and the wallet identifier you link, such as your DANA or OVO number. We also log device and session data for security purposes.

No. Your wallet details are shared only with the payment processor needed to complete your transaction. We do not expose DANA, OVO, or GoPay identifiers to other account holders or advertisers.

Yes. Contact our support team via live chat or email and submit a data access request. We will verify your identity first, then provide a summary of the data categories we hold on your account.

We retain data while your account is active and for a period after closure as required by applicable local law. Transaction references from DANA or OVO deposits are kept for reconciliation and then removed or anonymised.

Once your account is closed, we anonymise or delete personal data within a defined period. Some records may be retained only where local law requires it, and they will not be used for marketing.

We use session and functional cookies to keep your account working. Non-essential cookies can be turned off in your browser settings. Core account functions, including wallet and login, remain active regardless.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.